Refund & Cancellation Policy

This policy covers refunds and cancellations for purchases made on www.helloflight.in. It should be read together with our Terms & Conditions.

1. Study passes

Study passes are digital products activated immediately on successful payment.

• You may request a refund within 7 days of purchase, provided the pass has not been substantially consumed (for example, a large share of the subject's content or mock exams already used).
• Approved refunds are full refunds of the amount paid for the order. On refund, the passes and any unused mock-exam credits granted by that order are revoked; mock-exam attempts already taken are not refundable.
• Orders obtained free of charge (100% coupon / trial codes) carry no monetary refund; access may still be withdrawn on request.
• Refunds are processed to the original payment method via Razorpay and typically reflect within 5–7 business days of approval, depending on your bank.

2. Charter bookings

• Until a booking is confirmed and paid, a charter request or quote can be withdrawn at no cost.
• After confirmation, cancellation charges follow the terms attached to your quote, which are set by the operating carrier and shown to you before payment. Weather or regulatory cancellations by the operator are refunded per those terms.
• Charter payments are held in an escrow-style flow and released to the operator per the booking terms; eligible refunds return to your original payment method.

3. Travel bookings (flights, hotels, activities)

Flight, hotel, and activity bookings made through links in our Travel section are contracts with the third-party provider (airline, agency, or booking platform). Their cancellation and refund policies apply, and requests must be made directly with them. Helloflight cannot cancel or refund bookings made on third-party sites.

4. Coupons

Coupon discounts are promotional. If an order paid partly with a coupon is refunded, only the amount actually paid is refunded; the coupon is not reissued unless we choose to do so.

5. How to request a refund

Email easeadventure@gmail.com or ops@helloflight.in from your registered email address with your order ID and the reason for the request. We respond within 3 business days.

6. Contact

easeadventure@gmail.com · ops@helloflight.in · +91 95600 86380